Privacy Policy

1. Scope

This Privacy Policy explains how MoveMyLot.com ("MoveMyLot," "we," "us," or "our") may collect, use, disclose, and protect information when you visit MoveMyLot.com, submit a service request, communicate with us, or otherwise use our website and services.

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By using the website or submitting information to us, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Policy, please do not submit personal information through the website.

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2. Information We Collect

We may collect information that you provide directly to us, including your name, email address, telephone number, pickup location, delivery location, requested dates or times, item descriptions, dimensions, photos, access instructions, special handling information, and other information you choose to include in a request or message.

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If you make a payment using a third-party payment service, that provider may collect payment information directly from you. MoveMyLot does not need to receive or store your full payment-card number when payment is processed by a third-party provider.

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We may also automatically receive limited technical information when you use the website, such as IP address, browser type, device type, pages viewed, referring pages, approximate location derived from IP address, and cookie or similar technology data, to the extent those technologies are enabled on the site.

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3. How We Use Information

We may use information to respond to inquiries, evaluate and schedule service requests, prepare estimates, coordinate pickup and delivery, communicate about changes or delays, provide customer service, maintain records, improve the website and services, prevent fraud or misuse, comply with legal obligations, and protect the rights and safety of MoveMyLot, customers, and others.

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4. How We Share Information

We do not sell your personal information for money. We may share information with service providers that help us operate the website or business, such as website hosting, email, messaging, analytics, scheduling, payment, mapping, or other technology providers. These providers may use information only as permitted by their agreements and applicable law.

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We may also disclose information when reasonably necessary to comply with law, court orders, subpoenas, governmental requests, enforce our agreements, investigate suspected fraud or misuse, or protect the rights, property, or safety of MoveMyLot or others. If the business is sold, merged, reorganized, or transferred, information may be transferred as part of that transaction.

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5. Cookies and Similar Technologies

The website may use cookies or similar technologies for essential site operation, preferences, security, analytics, or performance. You can usually control cookies through your browser settings. Disabling some cookies may affect website functionality.

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6. Communications

If you submit a request, you authorize us to contact you using the email address or telephone number you provide regarding that request, including scheduling, estimates, service updates, and follow-up. Marketing communications, if any, will be handled in accordance with applicable law and available opt-out rights.

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7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining business and tax records, resolving disputes, enforcing agreements, preventing fraud, and complying with legal obligations. Retention periods may vary depending on the type of information.

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8. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect information. However, no website, network, transmission, or storage system can be guaranteed to be completely secure. You submit information at your own risk.

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9. Your Choices and Privacy Rights

You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable legal exceptions and record-retention requirements. Depending on where you live, you may have additional rights under applicable privacy law.

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You may also opt out of non-essential marketing communications by using the unsubscribe method provided in the communication or by contacting us.

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10. Children's Privacy

MoveMyLot is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website. If you believe a child has provided personal information to us, please contact us so we can review and, where appropriate, delete it.

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11. Third-Party Websites and Services

The website may link to third-party websites, payment services, maps, social media, or other services. Their privacy practices are governed by their own policies, not this Privacy Policy. We are not responsible for the privacy or security practices of third parties.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on MoveMyLot.com with a revised "Last updated" date. Your continued use of the website after an update is subject to the revised Policy.

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13. Contact Us

If you have questions or privacy requests, contact MoveMyLot using the contact information published on MoveMyLot.com.